The Productlane Agent answers from your help center and your product data, files what it cannot answer in Linear, and tells the customer once it ships.
The routine is the answer you've typed fifty times, and the bug report you copy into Linear by hand. The agent takes both. What's left is the work only you can do.
An email, a live chat, or a Slack message lands as one thread in your inbox.
Every reply is grounded in your help center, so the answer matches what you actually shipped.
The agent files the bug or the request itself, linked back to the customer who raised it.
Triage rules hand it to your coding agent, so a pull request is often open before you reply.
The docs agent reads merged pull requests and closed issues, then drafts the article for review.
You point the agent at a read-only connection, then grant it the exact columns it may query. Every other column stays masked, so a billing answer is drawn from the four fields you shared. The list shows one live row, so you see the governed answer before a customer asks for it.
Each reply here needs something the help center cannot give it: a row in your database, a session replay, or open Linear work.
Everything your customers send you stays in the EU, and every vendor that touches it is listed by name.